About Our Rates

What do you mean by All Inclusive Rates?
It means you can rent you car with confidence! We pride ourselves on offering 5 Star service and 5 Star hire cars at a very competitive price with no hidden surprises. This means that your quoted price IS the price you will pay when you arrive. Your rental car rate INCLUDES GST, Airport Tax, Registration, Delivery and Pick Up (Gold Coast Airport and surrounding areas , minimum rental period applies) as well as a variety of other inventive charges that some less scrupulous companies charge which we at Star Rent A Car have never heard of.

Your price also includes an additional driver at no charge (if applicable), free comprehensive Street Directory and Comprehensive Insurance (Standard Excess applies) and free baby and booster seats if you require one.

Whilst we appreciate that you may find a lower advertised price, we are confident that our prices are fair and very competitive with our only “EXTRAS” being great rental cars, excellent service at a fantastic price.

How do I make a reservation for a Car hire with Star Rent A Car?
You first need to obtain a quote online using the QUOTE REQUEST forms on our website or by calling us on 1800 82 15 75 or 0416 833 183. You will then notify us via e-mail or phone that you want to make a DEFINITE reservation and we will promptly e-mail you, your hire car confirmation.

What information do I need to provide you with in order to rent a car?
Full name, e-mail address and a contact number (mobile preferred) If you would like to expedite the procedure when you are taking delivery of your hire car, you can also supply us with your address and drivers license details (License Number, Place of Issue, Date of Birth, and Expiration Date). At the time of hire, we will also need to sight your license as well as a valid Visa or Master Card as security and regardless of method of payment.

About Payments

How do I pay for my rent-a-car?
Star Rent A Car accepts cash, cheque, Visa or Master Card. Please not that for credit card payments a bank processing fee of 2.5% will apply.

What if I don’t have a Credit Card?
Unfortunately we are unable to rent you a car if you do not have a valid Master Card or Visa. EFTPOS, Bank Cards, other types of credit card, Medicare card etc can not be used as security on the rental vehicle.

What do you mean by security? Do you charge a bond or block my credit card?
Unlike some car rental companies, we do not require a bond or place a “block” on your credit card. We will make no unauthorized transactions on your card. However, since you will be driving away with a rental car with a substantial value, we do require this additional form of security. This is not to say we don’t trust each and every one of you implicitly!

How do I call Star Rent A Car from overseas?
Please utilize e-mail where possible at info@starrentacar.com.au . If you prefer to call us, will need dial +61 416 833 183 (where + stands for your country’s international dialing code which is 00 for New Zealand, Europe, Asia and Africa. 011 for North America)

How much deposit do I need to pay in order to secure my rental car?
Generally, we at Star Rent A Car do not require any advance payments or deposits. However during peak season or other exceptional circumstances, we may require a nominal holding deposit. Your account is settled in full at the time of delivery of your rent-a-car.

About Taking Delivery of Rental Car

How do I take possession of my hire car at the Airport?
You will be met by a Star Rent A Car representative who will be displaying a sign with your name and flight number, at the luggage carousel of your arriving flight. You will then be escorted to your awaiting Rental car at our designated parking in the airport, where all relevant paperwork and instructions will be completed.  

Can I return the rent-a-car to a different location than where I received it?
We appreciate that you may have different individual requirements and we will work with you to accommodate you to the best of our ability. Please note that additional charges are applicable for all rentals outside of Gold Coast Airport or Gold Coast metropolitan area, which include one-way pick up and drop-offs.

Can I pick and/or return the rental car to Sunshine Coast or Ballina Airports?
We normally service Gold Coast and Brisbane Airports. For other areas, a service fee will apply. Please contact us directly to discuss your individual needs.

Can I pick up or return the car somewhere other than the Gold Coast or Brisbane?
Our normal operations area is the Gold Coast and Brisbane. We may occasionally service other locations in South East Queensland and Northern New South Wales. Please contact us directly to discuss your individual needs.

What if I need to cancel my booking?
Please notify us of this as soon as possible by phoning 1800 82 15 75 or 0416 833 183. Cancellation fees may apply.

What if my flight is delayed or cancelled?
Please advise us of the changes as soon as possible so we can make alternative arrangements according to the changes by calling 1800 82 15 75 or 0416 833.

Can I extend my car rental period?
Yes. Please notify Star Rent A Car as soon as possible if you decide extend the rental period of your hire car, in order to avoid disappointment.

About Toll Ways

How Do I pay for Toll Ways?
In recent times there have been numerous additions to the toll ways in South East Queensland. All toll ways are now operating via free-flow, cash-less, electronic tag payment system. In Other words you can no longer ‘stop and pay’ at the toll booths.
However there are a number of ways to make payment:

• Purchase a pre-paid toll pass from various outlets such as fuel retailers
• Calling 13000 GO VIA ( 13000 46 842) and paying by credit card WITHIN 3 days of traveling through the toll way
• Paying online at: www.govia.com.au  WITHIN 3 days of traveling through the toll way
• Brining your Interstate E-Tag (for example from Sydney or Melbourne) which now function nationally and will deduct the fee from your personal E-Tag

Please note that toll evasion is an offence and heavy penalties apply.

About Infringements

What happens if I get fined while I am renting a car?
If you are aware that you have been issued with an infringement notice such as a speeding or parking fine, we strongly encourage you contact the relevant authority and pay your dues.

In case of infringement notices such as speed camera fines which may arrive after you have returned home, we will nominate the driver via a Statutory Declaration.

Please note that further administrative fees may apply for processing and notarizing such declarations, imposed by Star Rent A Car.

About Our Cars

What types of hire car do you carry?
Please refer the FLEET page of our website for a full listing and description of our current fleet.

How old are your rental cars?
All of Star Rent A Car’s vehicles are newly purchased, current and late models ensuring your safe motoring and enjoyable driving experience.

Are your rental cars equipped with an Air conditioner or CD player?
Yes. All of our rental vehicles are equipped with A/C and a CD player and key-less entry/central locking. Depending on the vehicle model and manufacture, most have electric windows, cruise control, dual zone AC, tiptronic automatics, MP3/WMA players and auxiliary audio input to directly connect your iPod/iPhone or MP3 Players. All vehicles have 12V, DC power supply sockets to power your Satellite Navigation unit or suitable audio/video equipment.

How many passengers and how much luggage can I fit into my hire car?
We stock 4 sizes of rental cars, with the following general guidelines
        1. Small: 2 X Adults AND 2 X Children, 2 to 3 small cases
        2. Medium: 2 X Adults AND 3 X Children or 4 X Adults, 2 to 3 cases
        3. Intermediate: 4 to 5 X Adults, 2 X large and 2 X small cases
        4. Large; 5 Adults, 3 X large cases +

What type of Baby/Booster seats do you offer?
Our baby seats are generally forward facing, with some which can also be installed to be rear-facing. The seats are rated 0 to 4 years of age. We do not provide Baby Capsules for very young infants and we ask you to supply your own. Our standard boosters raise and contain the child, utilizing the hire car’s existing seat belts and require no installation. We have some “low-back” boosters that simply raise the child up. We ask all clients to check the child restrains PRIOR to use to ensure they are satisfied with their safety. We accept no responsibility on suitability of a particular restraint to a child or the laws governing each state in regards to child restraints.

Can I smoke in the car?
In the interest of public health and the presentation and ambiance of our rent-a-cars, for all to enjoy, smoking is STRICTLY PROHBITTED. Please note that new Queensland laws prohibit smoking in cars if there are children present in the car.
Failure to adhere to our non-smoking policy will result in professional shampooing and deodorizing fees being imposed.

What happens if I lock my keys or run the battery flat in my Hire Car?
Mechanical faults and/or failures that are not due to driver abuse/negligence will be dealt with promptly by Star Rent A Car at our expense. Any issues arising with your rental car which are attributed to carelessness or negligence such as loss of keys, locking of keys inside the car, damaging the remote unit for key-less entry (e.g. getting it wet), running the battery flat by leaving the lights on and so on may attract a charge at Star Rent A Car's discretion.

For roadside assistance, please call Star Rent A Car directly, unless alternative instructions are provided at the time of rental.

What is the kilometer/distance allowance with Star Rent A Car?
All hire cars come with unlimited kilometers within a 250 km radius of Gold Coast. This means that you are free to travel to all the local attractions and venues that our wonderful corner of the world has to offer in Brisbane, Gold and Sunshine Coasts, Toowoomba and region, Tweed Shire and Byron/Ballina etc.

What about the fuel? Do I have to return the rental car full?
We ask that you return the car with the same amount of fuel with which you received it.

What fuel should I use?
Unleaded unless otherwise specified. We at Star Rent A Car are very conscious of environmental issues and Global Warming. Whenever possible, we therefore ask that you fill up with Ethanol Blended Unleaded Fuel such as the E10 brand, available in a large number of service stations which contains 10% Ethanol and burns cleaner and better than regular Unleaded.

About Insurance Cover

What sort of Insurance cover is provided with my hire car?
All of our rental vehicles are registered in the correct class and are comprehensively insured. However there is a standard excess payable for all insurance claims and it is possible to reduce this amount by paying an additional daily amount.
Generally if the driver is over 25 years of age, the standard excess is $3000 which can be reduced to $500. Higher Standard and Reduced Excesses apply to drivers between the ages 0f 21-24 and drivers over the age of 70.

Is Star Rent A Car licensed to operate out of airports?
Yes.
What if my Travel Insurance covers the rent-a-car excess?
This is a matter for you and your Insurer. We can not give you advice or guidance on third-party insurance covers.

Do I have to reduce the excess? I am a pretty careful driver!
We certainly hope that all of our clients are careful and responsible drivers. You are of course free to decide on the amount of excess. However please be advised that whilst you are in charge of the rental car, you are responsible for any damage, HOW SO EVER CAUSED, pending a satisfactory outcome in remedying the loss and/or damage.

What age restriction are there to hire a car with Star Rent A Car?
Generally you have to be 25 years of age or older, with an open and unrestricted license. We are unable to offer you a rental car if you are 21 or under or over 75 years of age or do not possess an open and valid license, which voids the insurance cover.

Can I take my rent-a-car off-road?
No. All rental vehicles have to stay on Tar Seal roads; otherwise the insurance will be voided.

What do I do if I am involved in an accident?
        1. Stay calm and at the scene of the accident
        2. Attend to any injuries first and notify the Police and/or Ambulance Service by dialing 000 from any phone
        3. Obtain all the particulars of the other driver involved if applicable (Full name, license details, address and contact phone numbers,             Registration number of the other vehicle) as well as the details of any witnesses
        4. Never admit fault. This is a matter for the Insurance companies and/or the Police
        5. Inform Star Rent A Car by calling 1800 82 15 75 or 0416 833 183.

How do I know if any damage on my hire car was not pre-existing?
All of our rental cars are meticulously maintained and are usually free of any damage. Regardless all Renters will be invited to inspect the car fully at the time of hire. Any existing damage is clearly noted and signed for by the hirer, when taking delivery of their rent-a-car.

About the Environment

What do you mean by “Star Rent A Car is a Carbon offsets carbon emissions”?
We are gravely concerned by the impact of modern human activity on our Earth.
We are therefore proud to be able to minimize Star Rent A Car’s contribution to green house gasses, deforestation, water shortages and waste generation by putting in a number of “environmental best practices”. Most important is our association with Green Fleet whereby we invest in planting enough native trees each year to offset (absorb) the CO2 emissions generated by our rental cars, substantially reducing our Carbon foot Print minimizing our contribution to Climate Change.

Please refer to the Green Fleet and About Us links of Star Rent A Car website.

About Your Privacy

Will you share my personal information with anyone else?
Absolutely not. We only collect enough information in order to serve you better during your first and subsequent car rental needs. Star Rent A Car will not disclose, share or sell any collected information to third parties except in cases where we have your explicit permission or we are required or authorized to do so by law. Please refer to the Privacy link of our website for further info.