What do you mean by All Inclusive Rates?
It means you can rent your car with confidence! We pride ourselves on offering 5 Star service and 5 Star hire cars at a very competitive price with no hidden surprises. This means your quoted price IS the price you will pay when you arrive. Your rental car rate INCLUDES GST, Airport Tax, Registration, Delivery and Pick Up (Gold Coast area). your price also includes an additional driver at no charge (if applicable), free comprehensive Street Directory and Comprehensive Insurance (Standard Excess applies) and free baby and booster seats if you require one. Whilst we appreciate that you may find a lower advertised price, we are confident that our prices are fair and very competitive with our only “EXTRAS” being great rental cars, excellent service at a fantastic price.

How do I make a reservation for a Car hire with Star Rent A Car?
You first need to obtain a quote online using the QUOTE REQUEST forms on our website or by calling us on 1800 82 15 75 or 0416 833 183.You will then notify us via e-mail or phone that you want to make a DEFINITE reservation and we will promptly e-mail you, your hire car confirmation.  

What information do I need to provide you with in order to rent a car?
Full name, e-mail address and a contact number (mobile preferred). If you would like to expedite the procedure when you are taking delivery of your hire car, you can also supply us with your address and drivers license details (License Number, Place of Issue, Date of Birth and Expiration Date). At the time of hire, we will also need to sight your license as well as a valid Visa or Master Card as security and regardless of method of payment. We do not request credit card details over the phone or via e-mail/internet.

How do I pay for my rent-a-car?
Star Rent A Car accepts cash, cheque, Visa or Master Card. Please not that for credit card payments a bank processing fee of 2.5% will apply.

What do you mean by security? Do you charge a bond or block my credit card?
Unlike some car rental companies, we do not require a bond or place a “block” on your credit card. We will make no unauthorized transactions on your card. To this end we do not collect your credit card information until you are ready to take possession of your hire car.

Will you share my personal information with anyone else?
Absolutely not. We only collect enough information in order to serve you better during your first and subsequent car rental needs. This information is not shared with any third party. How do I call Star Rent A Car from overseas? Please utilize e-mail where possible at info@starrentacar.com.au . If you prefer to call us, you will dial +61 416 833 183 (where + stands for your country’s international dialing code which is 00 for New Zealand, Europe, Asia and Africa. 011 for North America).

How much deposit do I need to pay in order to secure my rental car?
None. We at Star Rent A Car do not require any advance payments or deposits. Your account is settled in full at the time of delivery of your rent-a-car.

How much deposit do I need to pay in order to secure my rental car?
None. We at Star Rent A Car do not require any advance payments or deposits. Your account is settled in full at the time of delivery of your rent-a-car.

About Taking Delivery of Rental Car

How do I take possession of my hire car at the Airport?
You will be met by a Star Rent A Car representative who will be displaying a sign with your name and flight number, at the luggage carousel of your arriving flight. You will then be escorted to your awaiting Rental car at our designated parking in the airport, where all relevant paperwork and instructions will be completed.  

Can I return the rent-a-car to a different location than where I received it?
We appreciate that you may have different individual requirements and we will work with you to accommodate you to the best of our ability. Generally, there will be additional charges for one way rentals.

Can I pick and or return the rental car to Sunshine Coast or Ballina Airports?
We normally service Gold Coast and Brisbane Airports. For other areas a service fee will apply. Please contact us directly to discuss your individual needs.

Can I return the rent-a-car to a different location than where I received it?
We appreciate that you may have different individual requirements and we will work with you to accommodate you to the best of our ability. Generally, if hire periods of 5 days or more, this is a free service which includes one way rentals between Gold Coast and Brisbane Airports and vice versa.

Can I pick up or return the hire car somewhere other then the Gold Coast of Brisbane?
Our normal operations area is the Gold Coast and Brisbane. We may occasionally service other locations in South East Queensland and Northern New South Wales. Please contact us directly to discuss your individual Car hire needs.

What if I need to cancel my booking?
Please notify us of this as soon as possible by phoning 1800 82 15 75 or 0416 833 183 .

What if my flight is delayed or cancelled?
Please advise us of the changes as soon as possible so we can make alternative arrangements according to the changes by calling1800 82 15 75 or 0416 833 183

Can I extend my car rental period?
Yes, based on availability. Please notify Star Rent A Car as soon as possible if you decide to extend the rental period of your hire car, in order to avoid disappointment.

About Our Cars

What types of hire car do you carry?
We carry sedans and hatches. Sorry we do not offer convertible or “people-movers”.

How old are your rental cars?
All of Star Rent A Car’s vehicles are newly purchased, current and late models ensuring your safe motoring and enjoyable driving experience.

Are your rental cars equipped with an Air conditioner or CD player?
Yes. All of our rental vehicles are equipped with AC and a CD player and key-less entry/central locking. Depending on the vehicle model and manufacture, most have electric windows, cruise control, dual zone AC, tip-tonic automatics, MP3/WMA players and auxiliary audio input to directly connect your I-Pod or MP# players All vehicles have 12V, DC power supply sockets to power your Satellite Navigation unit or suitable Audio/video equipment.

How many passengers and how much luggage can I fit into my hire car?
We stock 4 sizes of rental cars, with the following general guidelines

What type of Baby/Booster seats do you offer?
Our baby seats are generally forward facing, with some which can also be installed to be rear-facing, The seats are rated 0 - 4 years of age. We do not provide Baby Capsules for very young infants and we ask you to supply your own. Our standard boosters raise and contact the child, utilizing the hire car’s existing seat belts and require no installation. We have some “low-back” boosters that simply raise the child up. We ask all clients to check the child restraints PRIOR to use to ensure they are satisfied with their safety. We accept no responsibility on suitability of a particular restrain to a child.

Can I smoke in the car?
In the interest of public health and the presentation and ambiance of our rent-a-cars, for all to enjoy, smoking is STRICTLY PROHBITTED. Please note that new Queensland laws prohibit smoking in cars if there are children present in the car. Smoking in the hired cars will incur additional charges for cleaning and deodorizing.

What happens if I lock my keys or run the battery flat in my Hire Car?
Mechanical faults and/or failures that are not due to driver abuse/negligence will be dealt with promptly by Star Rent A Car at our expense. Any issues arising with your rental car which are attributed to carelessness or negligence such as loss of keys, locking of keys inside the car, damaging the remote unit for key-less entry (e.g. getting it wet), running the battery flat by leaving the lights on and so on may attract a charge at Star Rent a Car’s discretion.

What is the kilometer/distance allowance with Star Rent A Car?
All hire cars come with unlimited kilometers within a 250 km radius of South East Queensland. This means that you are free to travel to all the local attractions and venues that our wonderful corner of the world has to offer in Brisbane, Gold and Sunshine Coasts, Toowoomba, Tweed Shire and Byron/Ballina etc.

What about the fuel? Do I have to return the rental car fuel?
We ask that you return the car with the same amount of fuel which you received at time of car rental.

What fuel should I use?
Unleaded. We at Star Rent A Car are very conscious of environmental issues and Global Warming. Whenever possible, we therefore ask that you fill up with Ethanol Blended Unleaded Fuel such as the E10 brand, available in a large number of service stations which contains 10% Ethanol and burns cleaner and better than regular unleaded.

About Insurance Cover

What sort of Insurance cover is provided with my hire car?
All of our rental cars are registered in the correct class and are comprehensively insured. However there is a standard excess payable for all insurance claims and it is possible to reduce this amount by paying an additional daily amount. Generally if the driver is over 25 years of age, the standard excess is $2500 which can be reduced to $300.

Is Star Rent A Car licensed to operate out of Gold Coast and Brisbane airports?
Yes. We hold off-airport car rental operator licenses for both Gold Coast and Brisbane airports.

What if my Travel Insurance covers the rent-a-car excess?
This is a matter for you and your insurer. We can not give you advice or guidance on third-party insurance covers.

Do I have to reduce the excess? I am pretty careful driver!
We certainly hope that all of our clients are careful and responsible drivers. You are of course free to decide on the amount of excess. However please be advised that whilst you are in charge of the rental car, you are responsible for any damage. HOW SO EVER CAUSED, pending a satisfactory outcome in remedying the loss and/or damage.

What age restriction are there to hire a car with Star Rent A Car?
Generally you have to be 25 years of age or older with an open and unrestricted license. We are unable to offer you a rental car if you are 21 or under or over 75 years of age or do not possess an open and valid license, which voids the insurance cover.

Can I take my rent-a-car off-road?
No. All rental vehicles have to stay on Tar Sealed roads; otherwise the insurance will be voided.

What do I do if I am involved in an accident?

1. Stay calm and remain at the scene of the accident
2. Attend to any injuries first and notify the Police and/or Ambulance Service by dialing 000 from any phone
3. Obtain all the particulars of the other driver involved if applicable (full name, license details, address and contact phone numbers, Registration number or other vehicle) as well as the details of any witnesses.
4. Never admit fault. This is a matter for the Insurance companies and/or the Police.
5. Inform Star Rent A Car by calling 18000 82 15 75 or 0416 833 183.

How do I know if any damage on my hire car was not pre-existing?
All of our rental cars are meticulously maintained and are usually free of any damage. Regardless all renters will be invited to inspect the car fully at the time of hire. Any existing damage is clearly noted and signed for by the hirer, when taking delivery of their rent-a-car.

About the Environment

What do you mean by “Star Rent A Car is offsetting fuel emmisions and reducing the Company's carbon foot print?
We are gravely concerned by the impact of modem human activity on our Earth. We are therefore proud to be able to minimize Star Rent A Car’s contribution to green house gasses, deforestation, water shortages and waste generation by putting in a number of “environmental best practices”. Most important is our association with Green Fleet whereby we invest in planting enough native trees each year to offset (absorb) the CO2 emissions generated by our rental cars, substantially reducing our Carbon foot print. Please refer to the Green Fleet and About Us links of Star Rent A Car website.